Privacy Policy
Last updated: 22 September 2026
This policy explains what information Melusi Gas collects when you use our app or website, how we use it, and the choices you have. We keep it in plain language on purpose.
Who we are
Melusi Gas is the trading name of Melusi Utility Company (Pvt) Ltd (Reg. 82480A222026), a company registered in Zimbabwe and based in Harare. In this policy, "we", "us" and "our" refer to Melusi Gas. If you have any questions, you can reach us at sales@melusigas.co.zw or on +263 789 227 754.
Information we collect
We only collect what we need to supply you with gas and run our service:
- Information you give us — your name, phone number, and (if you provide it) email address when you create an account or place an order.
- Delivery details — the delivery address and any instructions you give us so we can bring your order to the right place.
- Order information — what you ordered, cylinder sizes, order history, and preferences, so we can serve you and reorder easily.
- Location — if you allow it, your device location, only to help set your delivery address and route deliveries. You can decline this and enter your address manually.
- Device and usage information — basic technical data such as device type, operating system, app version, and error reports, which help us keep the app working and fix problems.
- Messages — the content of messages you send us through the app, WhatsApp, or email.
Payments. Payment is arranged on delivery or through the payment methods offered in the app. Where you pay electronically, your payment is handled by our payment provider, and we do not store your full card or mobile-money credentials.
How we use your information
- To create and manage your account.
- To process, fulfil, and deliver your orders.
- To contact you about your orders — by call, SMS, WhatsApp, or app notification.
- To provide customer support and respond to your questions.
- To keep our app and service running, secure, and improving.
- To send you service updates, and — only with your consent — occasional offers.
- To meet our legal and regulatory obligations.
How we share information
We do not sell your personal information. We share it only where needed to run the service:
- Delivery team — our drivers or delivery agents receive the details needed to complete your delivery (such as your name, phone number, and address).
- Service providers — trusted companies that help us operate, such as hosting, database, messaging, analytics, and payment providers. They may only use your information to provide their service to us.
- Legal reasons — where we are required to by law, regulation, or a valid legal request.
- Business transfers — if our business is reorganised, merged, or sold, your information may transfer as part of that, subject to this policy.
How long we keep it
We keep your information for as long as your account is active and as long as we need it to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. When you ask us to delete your account, we delete or anonymise your data except where we are required to keep certain records by law.
Your rights and choices
Under Zimbabwe's Cyber and Data Protection Act [Chapter 12:07], you have the right to access your information, correct it, ask us to delete it, object to certain uses, and withdraw consent you have given. You also have the right to lodge a complaint with the Data Protection Authority (POTRAZ).
To exercise any of these rights, or to delete your account and personal data, email us at sales@melusigas.co.zw (or use the account-deletion option in the app, where available). We will respond within a reasonable time.
Security
We take reasonable technical and organisational steps to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your data safe and to act quickly if anything goes wrong.
Children
Our service is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will remove it.
Third-party services
Our app relies on third-party services to function — these may include Google Play services, and providers for hosting, database, analytics, crash reporting, messaging, and payments. These providers handle data under their own privacy policies. We encourage you to review the policies of any service you interact with.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "last updated" date above, and for significant changes we will let you know through the app or another suitable channel.
Contact us
Melusi Utility Company (Pvt) Ltd, trading as Melusi Gas
Harare, Zimbabwe
Email: sales@melusigas.co.zw
Phone / WhatsApp: +263 789 227 754